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Questions and answers
Q1. Do I have to pay to take part in this service? It looks too good to be true?
A1. All you have to do is register (IT'S FREE!) and start bidding. At the time of bidding you just have to pay bid fee. The bid fee options are on the bidding page.
Q2. How does Best Bids Auction Work?
A2. Best Bids Auction is a unique fresh way to win items at auction for a fraction of the retail value. The winner of each auction is not necessarily the highest bidder, but the highest Unique bidder (no one else has bid the same amount) The maximum amount anyone can bid in an auction is the Best Bids Auction max price, which is set for each auction.
Q3. What process is involved to make a winning bid?
A3. After joining Best Bids Auction, members select the item they wish to bid on and place a valid bid that cannot exceed the displayed Best Bids Auction max price.
Members may bid as often as they wish on available items. Each valid bid will be documented in the My Account part of our website.
A bid fee will be charged for each valid bid. The bid fees are determined item by item.
Bid fees for each item are displayed with each auctioned item on the Best Bids Auction website. Each auction has a limited quantity of valid bids allowed.
The auction will successfully close upon receipt of the required quantity of valid bids or when closing date has been reached. All auctions have a scheduled time of closing.(Note - auctions may be closed/withdrawn at Best Bids Auction discretion without notice, any auction withdrawn will have all bids received credited back to bidder accounts)
The number of valid bids allowed or remaining available is displayed with each item. The Bidder that submitted the highest unique valid bid will win the product. In the event that an auction has no unique valid bid, the Bidder that first submitted the highest non-unique valid bid will win the product.
The successful Bidder will receive a notification email directing them to confirm their order within five business days. The auctioned item will be processed and shipped to the address on record for the successful Bidder.
Q4. How much does it cost to bid?
A4. For each auction there is a Bid fee amount, each single bid fee costs $8.88 to purchase, and a discount is given on purchases of multiple bid fees."NOTE" Buying multiple bid fees offers members a discounted cost per bid! Below is the fees details:
$8.88 = 1 Bid Fee
$25.00 = 3 Bid Fees
$40.00 = 5 Bid Fees
Q5. How do I bid?
A5. If you bid the Best Bids Auction max price you will not necessarily win the auction. The winner of the auction will be the person who has bid the highest unique price.
For example, if the Best Bids Auction max price is $100.00, you could bid $99.99. If $99.99 is the highest unique bid (no one else bid that amount and no one else bid a higher unique amount) you will win the auction.
Q6. What is a Unique Bid?
A6. A bid is unique when there hasn't been another bid of the same amount. A unique bid wins each auction.
Each auction has a different maximum number of bids allowed. For example, if there is an auction with only three bidders and two of them bid the Best Bids Auction max price of $50.00 and one of them bids $49.99, the $49.99 bid will win because it is the highest unique bid.
Remember the highest bidder may not win the auction - it is the highest unique bid.
Q7. How can I increase my chances of winning?
A7. Best Bids Auction is different from regular auctions, giving everyone an equal chance of winning every auction.
The winning bid will never be more than the Best Bids Auction max price set for each auction.
The number of bids allowed on each auction is set before the auction begins.
There are no methods by which a bidder can gain an advantage over other bidders; all bids are kept hidden until the end of each auction.
The only way to increase your chances of wining is to bid multiple times, obviously someone who bids five times will have more of a chance of winning than someone who bids once.
If you bid multiple times on the same auction, you are increasing your chances of winning that auction by covering a wider range of bids.
Q8. When can I submit bids?
A8. Bidders may submit valid bids at anytime of day or night that an auction is still open.
Q9 Can I submit more than one bid per auction?
A9. The number of valid bids for a given auction is limited to the required number of minimum / maximum valid bids as displayed for each auctioned item.
There is no limit to the number of valid bids a member may submit for an auctioned item.
Q10. How are successful bids determined?
A10. Upon receipt of the required quantity of valid bids, Best Bids Auction will review all valid bids and identify the successful valid bid.
The Bidder that submitted the highest unique valid bid will win the product. The successful Bidder will receive a notification email directing them to confirm their order within five business days.
In the event that an auction has no unique valid bids, the Bidder that first submitted the highest non-unique valid bid will win the product.
Q11. How can I see what the winning bid was in an auction?
A11. Members may review auction winners, and all other bids, for successfully closed auctions by clicking on the Winners Link on the website. Bidders may also review the status of any auction for which they submitted a valid bid by clicking on the Browse link
Q12. I tried to submit a bid but it kept telling me "my bid is higher than the Best Bids Auction max price". What am I doing wrong?
A12. Bids cannot exceed the Best Bids Auction max Auction price as indicated for each item auctioned on the website.
Q13. Can I cancel or change my bid after it has been submitted and confirmed?
A13. All valid submitted bids are final and cannot be cancelled or changed. Any question regarding the validity of a bid should be submitted by clicking on the Contact Us link.
Q14. When do the auctions end?
A14. The auctions end when the maximum number of bids has been reached or the end date has been reached. However, if an auction has reached its end date, but the minimum number of bids to close the auction have not been reached, it may be extended at Best Bids Auctions discretion.
Q15. What is a bid fee?
A15. Fees are our way of making the bidding process easier for you. It also allows you to recieve a discount by buying large amounts of bid fees. Above it has been described
Q16. What is the administration/handling fee?
A16. The administration/handling fee (also known as the Bid Fee) varies from auction to auction and generally ranges from 1 bid fee to 2 bid fees.
Q17. How much will the postage and packaging be on each item?
A17. If you live in the USA, and the goods are to be delivered to an address in the USA shipping is FREE!! Unless stated in the auction details.
If the item is to be delivered elsewhere or you require special delivery instructions above and beyond our normal posting procedures you may incur extra fees as described in the Terms and Conditions.
Q18. How do I receive the product if I am the successful Bidder?
A18. Successful Bidders will receive an email notification. Upon receipt of the winning bid amount from the winning bidder, the item will be shipped to the address on record for the successful Bidder. All items will be shipped standard “ground” shipping via a carrier of Best Bids Auction choosing
Q19. Are any of the items used or refurbished?
A19. At present, all auctioned items are new and include the full manufacturer's warranty. (EXCEPT SOME MOTOR VEHICLES) Best Bids Auction may, at a later date, offer refurbished items or pre-sold items on consignment (these will be clearely marked)
All Bidders and the public in general will be notified of the change at that time. Look in the auctions details section of any listed auction, if the goods/products are used, refurbished or pre-sold items this is where you will be notified.
USED Vehicles are SOLD AS SEEN; a used vehicle will clearly have its date of registration shown. Used vehicles come with no warranties or guarantees of roadworthiness or reliability. Although every effort is made to ensure vehicles are of a high standard.
Any and all used vehicle's sold are sold as seen, Best Bids Auction make no guarantees to the vehicles roadworthiness, a winning bidder of used auctions should have that vehicle checked over by a qualified motor dealership as soon as possible. Collection of the vehicle is the winner's responsability, winners may be asked to participate in publicity pictures/news stories.
Q20. I am the winning bidder of a vehicle how do I take possession?
A20. New vehicles will be bought and paid for from a local dealership to us, it is your responsibility to arrange collection/delivery from the dealership. If the vehicle can be sourced from a dealership of your choice close to you for the same price we have negotiated? (not necessarily the Normal RRP, we may have negotiated a discount ?) We may choose to purchase the vehicle from the dealership of your choice; this is purely at Best Bids Auction discretion.
Used vehicles must be collected within 14 days of the auction closing, vehicles not collected within 14 days must have a storage charge (Best Bids Auction discretion) applied at the rate of $15.00 per day, for each day after the 14 day initial collection period. If a vehicle still has not been collected after 28 days, the vehicle will be sold and the balance after Best Bids Auction fees & expenses being deducted will be forwarded onto the auction winner.
Q21. Do you offer a cash alternative?
A21. At Best Bids Auction discretion we offer a cash alternative to any winning auction, this cash alternative is no less than 60% of the auctions listed Normal MSRP price.
Q22. Can I review the auctions I've entered?
A22. By clicking on the My Account link on at the top of the page.
Q23. I don't have a credit/debit card or paypal account. Can I pay using a check?
A23. Yes you can pay using a check, For this event you need to contact
for more information.
Q24. How do I cancel my membership?
A24. If you wish to cancel your membership with Best Bids Auction, simply fill out the Contact form on this site with the request to cancel. Please keep in mind you will lose any and all bid fees you have in your account, all bidding history, and you will no longer receive Bid Watch or Bid Alert messages. You may, if you choose sign up at any time in the future, but you will be starting fresh with no bid fee or Best Bids Auction history.
Q25. Why can't I log in?
A25. You must first register and confirm your registration via email to log in.
Q26. It says my email address is invalid when I try logging in.
A26. Make sure you're using the valid email address that was used when you registered. If you changed your email address in My Details then you must log in with your new one. Also make sure your email address is in the proper format.
Q27. Are all payments secure?
A27. Yes. All payments are handled through PayPal, which is a highly respected online payment gateway and is totally secure.
Need more answers? Contact Best Bids Auction .
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